Terms & Conditions

Services

Quotations

• All quotations are provided free of charge unless otherwise stated and are valid for 30 days from the date issued.
• Quotations are based on the information available at the time and may be subject to change if additional work becomes necessary after the project has commenced.
• Any additional costs will always be discussed with you before work continues.

Deposits and Payment

• A deposit of 50% is required before materials are ordered and work begins.
• The remaining balance is payable on completion and prior to collection or delivery of your finished item unless otherwise agreed in writing.
• Ownership of the finished item remains with the business until payment has been received in full.

Customer Supplied Fabrics and Materials

• If you choose to supply your own fabric or materials, you are responsible for ensuring they are suitable for the intended purpose.
• While every care is taken during manufacture, I cannot accept responsibility for faults in customer-supplied fabrics or materials, including weave faults, dye inconsistencies, shrinkage, flaws, insufficient quantities or fabric performance.
• Should additional fabric or materials be required due to shortages or defects, any associated costs will be your responsibility.

Fabrics and Materials Supplied by Me

• Where I source fabrics, trims, foam, or other materials on your behalf, these will only be ordered once your deposit has been received.
• As many fabrics and materials are cut to order or specially ordered, they cannot usually be returned or refunded once purchased.

Re-Upholstery

• Re-upholstery often reveals issues that cannot identified before existing coverings are removed.
• These may include damaged timber frames, loose joints, broken springs, worn webbing, degraded fillings, woodworm or other structural defects.
• Should additional repairs be required, I will contact you with recommendations and a quotation before carrying out any extra work.
• Whilst every effort is made to preserve your furniture, I cannot be held responsible for damage resulting from age, condition or previous repairs to the item.

Curtain and Blind Making

• Curtains, blinds and other window furnishings are made to the measurements provided or those taken during a measuring appointment.
• Where customers provide their own measurements, I cannot accept responsibility for incorrect sizing or fitting.
• I recommend using my measuring service wherever possible.
• Pattern matching, fabric repeats and the natural characteristics of fabrics will be taken into account during manufacture.

Cushion Making

• All cushions are handmade to the agreed measurements and specifications.
• Due to the bespoke nature of handmade soft furnishings, slight variations in dimensions (within normal manufacturing tolerances), pattern placement and finishing are not considered faults.

Completion, Collection and Storage

• You will be notified when your order is complete.
• Items should be collected within 14 days of notification unless alternative arrangements have been agreed.
• Items remaining after this period may incur a storage charge of £5 per day.
• Any items left uncollected for more than six months without communication may be disposed of or sold to recover outstanding costs, where permitted by law.

Cancellations

• As all upholstery and soft furnishing work is made to your individual specification, your order is considered a bespoke contract.
• Under the Consumer Contracts Regulations 2013, bespoke or made-to-measure goods are generally exempt from the statuary 14-day cancellation period once work has commenced or materials have been ordered.
• If you choose to cancel your order after work has started, you will remain responsible for:
  • The cost of any materials already purchased.
  • Payment for work completed up to the date of cancellation.
  • Any non-recoverable costs reasonably incurred.

Delivery

• Where delivery has been agreed, every effort has been made to meet the estimated delivery date.
• However, delays caused by suppliers, couriers of circumstances beyond my control cannot be guaranteed against.
• Risk in the goods passes to you once they have been delivered or collected.

Guarantee

• I take pride in producing high-quality handcrafted work.
• If you believe there is a fault with the workmanship, please notify me within 30 days of collection or delivery.
• This guarantee does not cover:
  • Fair wear and tear.
  • Misuse or accidental damage.
  • Damage caused by pets.
  • Damage caused by unsuitable cleaning methods.
  • Natural fading, movement or aging of fabrics and materials.
  • Faults in customer-supplied materials.
• Nothing in these Terms and Conditions affects your statuary rights under the Consumer Rights Act 2015.

Liability

• My liability is limited to the value of the work undertaken.
• I shall not be liable for indirect or consequential losses arising from delays, supplier issues or defects in customer supplied materials.

Photography

• I may take photographs of work before, during and after completion for my portfolio, website and social media.
• No personal information or customer addresses will ever be published.
• Please let me know before work begins if you would prefer your items not to be photographed.

Contact

• If you have any questions regarding your order or these Terms and Conditions, please contact me before confirming your booking.

---

Classes

If you book and attend any upholstery of soft furnishings class, workshop or course through this website, you’re agreeing to the terms and conditions below. Please take a moment to read them before making a booking.

Bookings

• Your booking is only confirmed once payment has been received in full, unless we say otherwise.
• All bookings are subject to availability.
• The person making the booking is responsible for making sure all the details provided are correct.
• By booking a class, you confirm that you’ve read, understood and accepted these terms and conditions.

Payment

• All prices are shown in GBP unless otherwise stated.
• Payment must be made using the methods offered on the website.
• Wirebird Designs reserves the right to change prices at any time, but changes won’t affect bookings that have already been confirmed.

Cancellations and Refunds

• Once a class is booked, it is non-refundable.
• If you can’t attend, you may be able to transfer your booking to someone else with prior agreement from Wirebird Designs.
• If Wirebird Designs needs to cancel or reschedule a class, you’ll be offered either an alternative date or a refund of the course fee paid.
• Wirebird Designs isn’t responsible for any extra costs you may have, including travel, accommodation, or materials bought separately.

Course Suitability and Materials

• Some classes may ask you to bring a project, tools or materials.
• Before the class, Wirebird Designs may get in touch to talk you through your project and check that it is suitable for the time available and the level of course.
• Any advice about fabrics, materials, tools or preparation is given in good faith, but the final choice is up to you.
• Full course details will be sent once your booking has been confirmed.

Health and Safety

• You agree to follow all health and safety instructions given during the class.
• You’re responsible for using tools, equipment and materials safely and properly.
• Please let Wirebird Designs know in advance if you have any medical conditions, injuries or accessibility requirements that may affect your participation.
• Wirebird Designs reserves the right to refuse participation if a student’s behaviour or condition is considered unsafe or disruptive.

Liability

• You take part in classes at your own risk.
• Wirebird Designs won’t be liable for any loss, damage or injury unless caused by negligence or where liability can’t be excluded by law.
• You’re responsible for your own belongings during the class.
• Wirebird Designs isn’t responsible for damage to projects caused by normal workshop processes, the condition of items you bring, or materials supplied by you.
• Any advice or tuition provided is there to support your learning, but results may vary depending on the project, materials and your individual skill level.

Intellectual Property

• All course content, teaching materials, written instructions, images and designs remain the property of Wirebird Designs unless otherwise stated.
• You may not copy, reproduce, distribute or use course materials for commercial purposes without prior written permission.

Photography and Marketing

• Wirebird Designs may take photographs during classes for promotional and marketing purposes.
• If you don’t want to appear in photographs, please let us know before or during the class and we’ll do our best to respect your preference.

Personal Data

• Any personal information you provide will be handled in line with our privacy policy and used only for managing your booking, communicating with you and providing course information.

Changes to Classes and Terms

• Wirebird Designs reserves the right to make reasonable changes to class content, timings, venue or tutors if needed.
• These terms and conditions may be updated from time to time. The version published on the website at the time of booking will apply to your booking.

Governing Law

• These terms and conditions are governed by the laws of England and Wales.

If you have any questions about these terms before booking, please contact Wirebird Designs.